Useful Info
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
We will deliver your goods either in our own van or a chosen courier. If you live in the outer reaches of the United Kingdom (For Example Aberdeenshire and Northern Ireland) then we shall contact you with regard to delivery, as we may have to charge extra for this. Please check goods for any damages and shortages at point of delivery, You must not sign for the goods if there are any shortages or damages to the goods. If the goods are signed for this will mean that your ordered goods have been delivered in good order. If the goods are damaged or there are any shortages then please contact us at point of delivery and we shall send you replacement goods. Please ensure there is a person at the premises who is able to help with the delivery as the goods are delivered by one man only. Items of a bulky nature will normally arrive on a pallet delivered by the courier. If your goods arrive in this manner you must check the goods for damage before signing the driver’s note. Packaging must be opened, and the goods must be thoroughly checked to ensure they are in good condition. On occasion delivery paperwork may say the words ‘received in good condition’ or ‘sign if the outer packaging is intact’ or similar. Please ignore these instructions. Writing the words “unchecked” or similar is not acceptable on the delivery note by signed you are accepting that the items delivered are in good condition. If for any reason the driver refuses to wait for you to thoroughly inspect the items, reject the delivery and email info@shower-tray.co.uk then they can rectify the situation for you. We understand that you may not be able to check the goods thoroughly whilst the courier deliverers the goods, therefore we will need to be informed of any damage or shortages within a reasonable time after delivery. The following postcodes: IV, KW, PH, AB, DD, PH, PO and PA will be charged £30.04 + VAT.
shower-tray.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. shower-tray.co.uk may send you information which we feel may benefit you either via email or letter. shower-tray.co.uk WILL NOT PASS YOUR PERSONAL DETAILS TO ANY THIRD PARTY - other than the courier company who will only take basic information for purposes of delivery. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
shower-tray.co.uk are happy to accept unsuitable items back from our customers provided that our returns procedure is followed, written notification of your intention to return your item(s) is required this must reach us with 7 working days of you receiving the item(s). This can be emailed to info@shower-tray.co.uk. or sent in an alternative written format. Goods must be fit for resale and with their original packaging. It is with regret that items which are, clearly not fit for resale will be rejected with the courier by our warehouse department who will decline the delivery. At point of notification in writing our customer services team will email a returns form, which needs to be fully completed, once received they will issue a returns reference number which is to be recorded clearly on the returned items for ease of identification. It is with regret that any items that have not been authorised for return will not be accepted by or warehouse team. All carriage costs and packing of returned items rests with the sender. Please check your goods are correct ie: colour, style, finish and size before fitting. If you have received the wrong product shower-tray.co.uk will not be held responsible or liable if you have fitted the product which you later do not want or need. If you are returning a large item then a £5.00 packaging fee will be charged. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Any Cancellations will be charged 1.5% of the total value of the purchase made if paid by credit card. If you realise that you need to change your order please contact us immediately and one of our advisors will help you. Order amendments may affect your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order). Our manufacturers are always happy to assist with questions regarding the installation of products. It is recommended that installation of products should be carried out by a competent person. When attempting installation you are advised to take extra care when installing glass products in particular those of a frameless nature these products require specialised handling. If you are unsure what is best practice for lifting or handling of this type of product, please contact the associated manufacturer or a professional installer. shower-tray.co.uk'sliability whether in respect of one claim or in the aggregate arising out of any contract shall not exceed the purchase price under the contract.
